At Run Cleanup, we’re passionate about getting high-performance footwear to athletes worldwide. Below you’ll find answers to common questions about our products, shipping, returns, and more. Can’t find what you need? Contact our runner-enthusiast team at [email protected].
Product Questions
What types of running shoes do you specialize in?
We focus on performance running shoes across all categories including:
- Road running shoes (for pavement and treadmills)
- Trail running shoes (for off-road terrain)
- Specialty brands like Altra, Hoka One One, and On Running
- Climbing shoes for athletes who cross-train
Do you carry shoes for women and children?
Absolutely! We offer complete sizing for:
- Men (with the widest selection of performance models)
- Women (with gender-specific fits and colorways)
- Kids (focused on developing proper running form)
What makes your shoes different from other retailers?
Every pair in our store is hand-selected by our team of runner-enthusiasts based on:
- Technical performance features
- Durability for serious training
- Innovative designs from specialty brands
- Proper foot mechanics support
Shipping & Delivery
How long does shipping take?
We offer two shipping options to suit your needs:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
- Free Shipping (orders over $50): 15-25 business days via EMS
Do you ship internationally?
We ship worldwide except to Asia and select remote regions. Our global shipping network is specifically designed to get gear to athletes wherever they train—whether in urban landscapes or remote trails.
How are shoes packaged for shipping?
Every order is carefully packaged by our runner-enthusiast team with:
- Protective shoe boxes to prevent damage
- Recyclable packaging materials
- Detailed packing slips with care instructions
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the date of delivery if you’re not 100% satisfied. Simply contact our customer care team at [email protected] to initiate your return. We stand by our gear and want you to have the perfect performance partner.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. Contact our team immediately if either situation occurs.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.
Payments & Security
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. Payment security is our top priority. Our checkout process uses industry-standard encryption to protect your information. You can shop with complete confidence.
Do you store my credit card information?
No, we never store your full credit card details. For recurring payments or faster checkout, you may opt to save payment information through our secure payment processors.
Account & Customer Service
How do I contact customer service?
Our Montgomery-based team of runner-enthusiasts is ready to help:
- Email: [email protected]
- Phone: +1 (XXX) XXX-XXXX
Where is your company located?
Our headquarters and warehouse are located at:
4852 Turkey Pen Lane, Montgomery, US 36104
All orders ship from this location where our team personally inspects every pair.
4852 Turkey Pen Lane, Montgomery, US 36104
All orders ship from this location where our team personally inspects every pair.
Still have questions? Our team of running enthusiasts is here to help you find your perfect performance partner. Reach out anytime at [email protected].
Your journey starts here. Shop Performance Footwear Now